+ 90 850 305 1220 | info@roltek.com.tr
Roltek Warranty & Repair
In our Roltek Warranty & Repair service, our products come with a 24-month warranty period, during which their functionality is guaranteed.
Our technical experts provide fast and reliable solutions to fix problems and keep your devices at peak performance. Contact us now to strengthen your product assurance and for any assistance in technical support, and we will provide you with the most optimal solution as soon as possible.
Please note that our post-warranty repair services are also available.
However, if a product stops operating within the warranty period, there are a few options available:
- The product can be repaired.
- It can be replaced with a new product.
- Alternatively, it can be replaced with an equivalent, repaired product that fulfills the same functionality.
- If the original product is no longer available due to end-of-life (EOL), it can be replaced with a different product that fulfills the same functionality.
Please be aware that an additional agreement for an extended warranty period can be arranged separately.
Step 1: Problem Identification
Call us, explain the problem you have with the product and get information about the warranty process.
01
Step 2: Packing the Product
Pack your product as it was transferred to you and make sure to note the problem in the product.
02
Step 3: Shipping the Product
03
Step 4: The process is finished
04
Müşteriler, ürünün arızalı olması, sipariş montajı veya imalat hatası nedeniyle iade etmelerine izin verilir.
- Customers are only allowed to return products as a result of the product being defective, due to order assembly or manufacturing fault.
- Products are intended to be used by personnel with training and experience.
- Warranty does not cover defects or malfunctions caused by accidents, misuse, abuse, catastrophes, improper maintenance or inadequate installation – not following operating instructions (including failure to heed warnings) or use with equipment with which it is not intended to be used.
- Warranty is not applicable for supplementary product equipment (i. e. PSU, power cables, antennas) unless the accessory is defective on arrival.
- Warranty does not apply to any consequential damages.
